Due to COVID-19 - WA529 will only be conducting in person appointments by phone or Microsoft TEAMS meeting. If you are looking for a designated time to meet with our team members virtually or by phone simply follow the instructions below to schedule an appointment.
Appointment times are available between 9:00 am and 4:00 pm, Monday-Friday (excluding state holidays). Meetings by appointment are only available with the GET Contact Center.
If you have a question about DreamAhead? Give the DreamAhead contact center a call at 844.529.5845 weekdays from 6:00 am – 5:00 pm PT. Individuals with speech or hearing disabilities may dial 711 to access Telecommunications Relay Service (TRS) from a telephone or TTY. You can also send a message.
Scheduling Your Appointment
Booking a Microsoft TEAMS Meeting or Phone Appointment
Please Include the following:
- Time you would like us to call or schedule a TEAMS Meeting
- Email for appointment confirmation
- First and Last Name
- Account Number if you have it
- Phone number
Phone Appointments
You will receive an email confirmation of your appointment time.
At the time of your appointment
- Please make sure that you are in a quiet location where your confidential information will remain secure.
- A Contact Center Specialist will call you at the time of your appointment.
- If you have been waiting for more than 10 minutes past your appointment time, please contact us at 1.800.955.2318 and let the Contact Center Specialist know there was an issue with your appointment.
Microsoft TEAMS Appointments
You will need a computer/smart device with a camera and an internet connection. If you do not have Microsoft TEAMS downloaded on your device there will be instructions linked in the meeting invitation for the download process OR you can download it prior to the meeting using your App Store.
You will receive a link to the TEAMS meeting in the confirmation email sent when your appointment is created.
At the time of your appointment
Please make sure that you are in a quiet location where your confidential information will remain secure.
- Go to the email confirmation and click on the link to the TEAMS meeting.
- Once the meeting opens it will allow you to turn on or off your camera (WA529 staff will appear on camera)
- Wait for a Contact Center Specialist to join you.
- If you have been waiting for more than 10 minutes past your appointment time, please contact WA529 at 1.800.955.2318 and let the Contact Center Specialist know there was an issue with your appointment.